What it is
A flat monthly fee on each Plan V phone line. It pays for the behind-the-scenes work that keeps every line legal and reachable in an emergency: keeping your E911 address records current, handling number transfers, and the state and federal filings a phone provider must make.
This is our fee, not a tax. Government charges, such as the California PUC surcharges, the California 911 surcharge and the federal Universal Service charge, are separate. They appear on their own lines of your bill at the exact rates the government sets.
Why we charge it this way
- No surprises: one fixed amount per line, shown before you buy and on every bill.
- Fair to small offices: you pay for the lines you have, not a flat charge that hits a two-person office as hard as a fifty-person one.
- Keeps 911 accurate: when you move a desk or open a new location, we update the address emergency services see.
- Honest labels: we never call our own fee a tax or a government charge.
Do you need it?
It applies to every Plan V phone line and phone number we provide; it is not optional. When we quote a monthly price, we show it included, so the number you see is the number you pay before government taxes.
How it works with Plan V
Added automatically, once per line, each month. Lines without a phone number, such as a voicemail-only box, are not charged.