About Security & SOC
IT911Now security posture, incident response procedures, compliance references, and Security Operations Center practices.
Category
Purpose
Security & SOC covers the practices and references that support IT911Now's security posture: how we detect, respond to, and learn from security events, and how we meet the compliance obligations of our customers and partners.
What lives here
- Security incident response procedures — detection, containment, eradication, recovery, and post-incident review.
- Compliance references — the frameworks we align with and how we map controls to them.
- Vulnerability management — scanning cadence, patch policy, and exception handling.
- Access-review cadence for critical systems (production databases, cloud consoles, credential vaults).
- Phishing and social-engineering response.
Reporting
Anyone who suspects a security incident should open a ticket in the Technical Support category with priority Urgent and immediately notify the on-call engineer through the escalation matrix.
